How do I return my order?
Send an e-mail to info@krokolijn.com or fill in our contact form. Please mention ordernumber and additional information. You can also contact us through whatsapp +31617808727. 

What if my item is damaged or defective? 
If an item is damaged or defective, you can file a complaint through e-mail. Please contact us on info@krokolijn.com.  

How do I track my returned item(s)? 
When you return your items, you will get a track and trace code. With this code you can track your order. 

Refund
We refund all of the returned items exclusive shipping costs. We transfer the amount to your bankaccount within 5 working days. 

Requirements refund 
All items needs to be refunded within 14 days after invoice date. 

I have a complaint 
You can file a complaint through our contact form or just e-mail info@krokolijn.com. You can also contact us by phone through +31617808727.